Our commitment to quality

We endeavour to produce the highest quality educational resources for our customers around the world. We work with awarding bodies, expert associations, ministries of education and pedagogical experts to ensure that our resources will lead to exceptional learning outcomes.

All our resources go through a rigorous development process to ensure that content is accurate, inclusive and appropriate. Throughout the lifetime of a resource, the needs of learners, the curriculum, and societal values can evolve and so, through internal checks and customer feedback, we are committed to reviewing and updating the content at the earliest opportunity. While we strive for excellence, occasional errors or outdated representations may occur.

As part of our commitment to continuous improvement, we also carefully review our use of language and character depictions. This includes ensuring sensitive and authentic portrayals of diverse cultures, faiths, and communities, while avoiding stereotypes. For more information on our approach, please visit our Diversity, Representation, and Inclusion page. In some cases, we may choose to revise narratives to better reflect these evolving standards and values.